📄 The raw transcripts from UserTesting only carry “Task 1 / Task 2” markers — no question text. SKILL 1 matched each answer back to its question (shown below as Q) so the session is readable. In a live run with the Google Drive MCP connected, this view links to the actual Google Doc.
mira
Tab · participant 1
Q1Don't tap anything yet — what stands out to you?
Right at the top there are these little tabs — All, Will be replaced, Don't replace, Ineligible. Each one has a number on it. I like that, I can tell at a glance how many things are in each bucket. Under it is just a list of my groceries with pictures.
Q2How many of your items will be replaced if they're out of stock?
The "Will be replaced" tab says six. So six. That was easy, the number's right there on the tab.
Q3Which items will NOT be replaced?
The "Don't replace" tab has two — my milk and the eggs.
Q4Find "Lipton Noodle Soup Mix" — will it be replaced?
I'll tap the All tab. There it is, it's got the "will be replaced" status, so yes.
Q5You don't want your milk replaced — show me how.
Tap the milk row, there's a toggle "allow substitution," switch that off. And now it jumps over to the Don't replace tab.
Q6Which items can't be substituted at all, and why?
The Ineligible tab has two — the Coors beer and the Bayer pain reliever. Alcohol and medicine. The word "ineligible" is kind of corporate though, I'd just say "can't be swapped."
Q7In your own words, what does this screen let you do?
Decide what I'm okay with them swapping versus what I want exactly, before they shop it.
Q8Confidence your preferences are set right? (1–5)
A 5. The tabs made it really clear.
Q9How clear was this screen? (1–5)
Also a 5. Easy.
deon
Tab · participant 2
Q1Don't tap anything yet — what stands out to you?
A row of tabs at the top with numbers, and my grocery items underneath. Clean. The tabs say All, Will be replaced, Don't replace, Ineligible.
Q2How many will be replaced?
Six. The "will be replaced" tab literally says six next to it.
Q3Which won't be replaced?
Don't replace says two — the milk and eggs.
Q4Find "Lipton Noodle Soup Mix."
I'll stay on All and scroll. There. It says it'll be replaced.
Q5Stop your milk from being replaced.
Open the milk and turn off the substitute option. Found the switch.
Q6Which can't be substituted, and why?
Ineligible has two — the beer and a medication. Honestly I wasn't sure what "ineligible" meant at first — I had to tap it to realize it means these can't be substituted at all.
Q7What does this screen let you do?
Manage which of my items can be replaced if they're out of stock.
Q8Confidence? (1–5)
Four. Pretty confident, just that one word threw me for a second.
Q9Clarity? (1–5)
Clarity four.
priya
Tab · participant 3
Q1Don't tap anything yet — what stands out to you?
Tabs across the top, each with a count, and a list of items with photos. The counts on the tabs stand out to me.
Q2How many will be replaced?
Six — it's the number on the tab.
Q3Which won't be replaced?
Two won't, they're under Don't replace. The milk and the eggs.
Q4Find "Lipton Noodle Soup Mix."
I tapped "Will be replaced" first, then realized I could just use All. It's there, it'll be replaced. — and actually the eggs are the ones I'd keep, not replace. [answer drifts back to Q3]
Q5Stop your milk from being replaced.
Tap the milk, toggle off substitution. It moves to Don't replace.
Q6Which can't be substituted, and why?
Ineligible tab, two — the beer and the Bayer. Alcohol and medicine, can't swap those.
Q7What does this screen let you do?
Pick what I'm fine with being substituted before they shop my order.
Q9Clarity? (1–5)
Five, the tabs are very clear.
juno
Accordion · participant 1
Q1Don't tap anything yet — what stands out to you?
It's a list with grey section headers I can tap to open and close — Saved preferences, Select preferences, Ineligible items. Everything's kind of stacked.
Q2How many will be replaced?
I open "Select preferences"... that one has six. I think six. I had to expand it to be sure though.
Q3Which won't be replaced?
The Saved preferences group, two are set to don't replace — the milk and eggs.
Q4Find "Lipton Noodle Soup Mix."
Let me open Select preferences again — when I opened Ineligible the whole page jumped and I lost where I was. Okay, found it, it'll be replaced.
Q5Stop your milk from being replaced.
Open Saved preferences, tap milk, switch off substitute. But then the section I had open collapsed and everything moved up — disorienting.
Q6Which can't be substituted, and why?
Ineligible items section, two — the beer and the medication. Makes sense.
Q7What does this screen let you do?
Go through groups of my items and set which ones can be swapped.
Q8Confidence? (1–5)
Three. I got there but the page kept shifting on me.
Q9Clarity? (1–5)
Three. A bit busy.
bram
Accordion · participant 2
Q1Don't tap anything yet — what stands out to you?
Collapsible sections — Saved preferences, Select preferences, Ineligible. There are item counts on the headers.
Q2How many will be replaced?
I want to say eight? No wait — that included the ones I don't want replaced. Select preferences is six. So six. I almost gave the wrong number because I added two groups together.
Q3Which won't be replaced?
Two in the don't-replace, milk and eggs.
Q4Find "Lipton Noodle Soup Mix."
Expanding Select preferences... it collapsed Ineligible and the list jumped. There it is, will be replaced.
Q5Stop your milk from being replaced.
Open the saved group, toggle off. Okay it's off.
Q6Which can't be substituted, and why?
Ineligible has the beer and the pain reliever. Alcohol and medicine.
Q7What does this screen let you do?
Set substitution per item, grouped into sections.
Q8Confidence? (1–5)
Three. I wasn't confident on the count at first.
tess
Accordion · participant 3
Q1Don't tap anything yet — what stands out to you?
I like that it's all on one page, these expandable groups. I can see everything by scrolling.
Q2How many will be replaced?
Six — that's the select preferences group count.
Q3Which won't be replaced?
The two in saved, milk and eggs, those stay.
Q4Find "Lipton Noodle Soup Mix."
Found it, replaced. Though the page keeps moving every time I open or close a section, which is a bit much.
Q5Stop your milk from being replaced.
Tap the milk, turn off substitution. Done.
Q6Which can't be substituted, and why?
The ineligible group, beer and the Bayer. Alcohol and meds.
Q7What does this screen let you do?
Review my whole order and decide what can be swapped.
Q9Clarity? (1–5)
Three — the constant shifting when sections open made it feel cluttered.
otis
Filter · participant 1
Q1Don't tap anything yet — what stands out to you?
A filter bar at the top — like little chips, All, Replace, Don't replace, Ineligible — and a list below. Feels like a normal filtered list.
Q2How many will be replaced?
I count four? There's a filter on though — it's set to "Replace" but the list looks short. Yeah I'll say four.
Q3Which won't be replaced?
If I tap that chip... two, milk and eggs.
Q4Find "Lipton Noodle Soup Mix."
Tap All and scroll. There, it's a replace one.
Q5Stop your milk from being replaced.
Tap it, switch off substitution. Okay.
Q6Which can't be substituted, and why?
Ineligible chip — two, the beer and the medication.
Q7What does this screen let you do?
Filter my items by whether they get replaced and change them.
Q8Confidence? (1–5)
Three. I'm not totally sure I counted right.
wynn
Filter · participant 2
Q1Don't tap anything yet — what stands out to you?
Filter chips at the top and a list of groceries. Standard filter list layout.
Q2How many will be replaced?
I didn't really notice a total number anywhere. Five? six? I'm not sure, there's no count shown, I'd have to count each row.
Q3Which won't be replaced?
Tap the Don't replace filter, two come up, milk and eggs.
Q4Find "Lipton Noodle Soup Mix."
Found it in the list, it's set to replace.
Q5Stop your milk from being replaced.
Tap the milk, toggle off the substitution. Moves out of the replace filter.
Q6Which can't be substituted, and why?
Ineligible filter shows two, beer and pain reliever.
Q7What does this screen let you do?
Sort my items and set which get substituted.
Q8Confidence? (1–5)
Four for confidence, except the counting part.
Q9Clarity? (1–5)
Three — I wish the totals were just shown instead of me counting.
sage
Filter · participant 3
Q1Don't tap anything yet — what stands out to you?
Chips along the top to filter, and my items below. There seem to be a couple more categories than I expected.
Q2How many will be replaced?
A few? Maybe five or six? When I tap a filter it just shows that group but I never see the overall number. I'd be guessing.
Q3Which won't be replaced?
Don't replace filter — two items, milk and eggs.
Q4Find "Lipton Noodle Soup Mix."
On the All chip, scroll, there it is, replace.
Q5Stop your milk from being replaced.
Milk, tap, turn off substitute.
Q6Which can't be substituted, and why?
Ineligible, the beer and the Bayer medication. Can't swap alcohol or medicine.
Q7What does this screen let you do?
Filter and edit what can be replaced in my order.
Q8Confidence? (1–5)
Three.
Q9Clarity? (1–5)
Two — the extra categories and no running total made me unsure.